General Terms and Conditions

Fugnerovo náměstí 1865/4, Prague 2

Company ID: 26462524 

VAT number: CZ 26462524 

 

1. Terms and conditions for concluding an accommodation contract 

 

1.1 Accommodation of guests at the Hotel is provided on the basis of an accommodation contract concluded in accordance with the provisions of Section 2326 et seq. of Act No. 89/2012 Coll., the Civil Code, on the basis of which Anyday Apartments (hereinafter referred to as the "Accommodation Provider") provides the guest with temporary accommodation for an agreed period or for a period resulting from the purpose of accommodation in a facility designated for this purpose, and the guest (hereinafter also referred to as the "guest") undertakes to pay the accommodation provider for the accommodation and related services within the period specified in these accommodation rules (hereinafter also referred to as the "contract").

 

1.2 The accommodation contract is always concluded in writing (e-mail, booking form). At least an e-mail confirmation of the order or reservation is sufficient to meet the form requirement.

 

1.3 The rights and obligations of the contracting parties not expressly regulated by the accommodation contract are governed by these accommodation rules and the accommodation provider's price list. If the accommodation contract stipulates something other than these accommodation rules and/or the accommodation provider's price list, the accommodation contract shall apply.

 

1.4 If the accommodated person fails to comply with the obligations arising from the accommodation contract and the accompanying accommodation rules and/or the accommodation provider's price list, or in any other way violates good manners in the hotel (hereinafter referred to as "misconduct"), the accommodation provider is entitled to terminate the accommodation contract before the expiry of the agreed period, even without notice, if the guest has been notified of their misconduct by the hotel in accordance with the provisions of Section 2331 of the Civil Code.

 

2. Conclusion of the contract, reservation

 

2.1 The accommodated person is obliged to make a written accommodation order with the accommodation provider or make a reservation by telephone and then confirm it in writing with the accommodation provider. A written reservation or confirmation of a telephone reservation as per the previous sentence means an order made via the online reservation form, by e-mail to the accommodation provider's address or by post sent to the address of the hotel and/or operator specified in the header of these accommodation rules.

 

2.2 As soon as the accommodation provider receives a written order or written confirmation of the reservation from the guest, they will issue the guest with a pro forma invoice for a deposit in the amount of the price for one night's accommodation, which they will send to the address specified in the order in accordance with point 2.1 of this article. The guest is obliged to pay the deposit within the deadline and according to the conditions specified in the advance invoice. A deposit is not required for stays guaranteed by the provision of credit card details. In this case, the full price of the accommodation is paid at the time of check-in.

 

2.3 The accommodation contract is concluded by the cumulative fulfilment of two conditions, namely the delivery of a written order or written confirmation of the reservation to the accommodation provider and the moment when the accommodation provider receives from the guest the amount representing the advance payment for the accommodation or the price of the accommodation in cases where, according to point 2.2 of this article, an advance payment is not required.

 

3. Cancellation of a reservation, withdrawal from the contract before the start of accommodation, failure to arrive to take over the accommodation - for information, see the separate document  

 

3.1 If the guest fails to pay the deposit in accordance with Article I, paragraph 2.2, in a proper and/or timely manner, the accommodation reservation will be cancelled after the due date of the advance invoice.

 

3.2 The guest is entitled to withdraw from the accommodation contract before the start of the accommodation, even without giving a reason. The guest is obliged to deliver a written notice of withdrawal from the contract to the accommodation provider. In such a case, the accommodation provider is entitled to charge the guest a cancellation fee, the amount of which will be calculated from the amount of the advance payment, with the cancellation fee rate set as follows: Less than 5 days before the date of arrival - 100% of the advance payment in the amount of the price for 1 night.

 

4. Arrival at the hotel

 

4.1 The guest shall report their arrival to the authorised staff at the hotel reception.

 

4.2 At the reception desk, the guest shall present their identity card, passport or other identity document (e.g. residence permit), on the basis of which the authorised employee of the accommodation provider shall verify the guest's identity. The guest shall confirm the accuracy of their personal data and length of stay by signing the accommodation provider's registration card, where they shall fill in other information required by law (permanent address, visa).

 

4.3 Accommodation for arriving guests is available from 2 p.m. If the guest arrives after 9 p.m., they will collect their key at the Green Garden Hotel, located 150 metres from Anyday Apartments (Fugnerovo náměstí 4, Prague 2).

 

4.4 Upon arrival, the guest shall pay the balance for the accommodation, i.e. the agreed price for the accommodation minus the deposit paid in accordance with Article 2, paragraph 2.2 of the accommodation rules. After payment of the balance for the price of accommodation, the accommodation provider shall issue the guest with a tax document confirming payment for the entire stay. The provisions of the last sentence of Article 2, paragraph 2.2 shall remain unaffected, in which case the accommodation provider shall issue the guest with a tax document confirming payment for the entire stay.

 

4.5 The accommodation provider is entitled to require the guest to pay a cash deposit of CZK 3,000 per room upon arrival at the accommodation. The deposit is refundable upon departure, either in full or in a reduced amount under the conditions specified in Article 7 of these accommodation rules.

 

4.6 Authorised reception staff shall familiarise the guest with the accommodation rules no later than on the day of the guest's arrival at the accommodation.

 

4.7 The number of persons in the room corresponds to the number of persons registered for accommodation. The guest undertakes to report their exact number at check-in.

 

4.8 The length of stay shall be agreed upon no later than upon the guest's arrival and shall be recorded in the accommodation register. The length of stay may only be extended with the consent of the accommodation provider and must be documented in the accommodation register. 

 

4.9 The guest hereby agrees that the accommodation provider may process and store their personal data to the extent provided for the purpose of providing accommodation and keeping records of guests in accordance with Act No. 565/1990 Coll., on local fees, and Act No. 326/1999 Coll., on the residence of foreigners in the Czech Republic and on amendments to certain acts. The above-mentioned legal regulations specify the detailed obligations of the guest and the accommodation provider regarding the keeping of the register or house books.

 

5. General rules of accommodation

 

5.1 Guests have the right to use the premises reserved for their accommodation, as well as the common areas of the hotel, and to use the services associated with their accommodation.

 

5.2 Upon entering the accommodation, the guest will receive a key or magnetic or chip card for the room and entrance to the hotel (hereinafter collectively referred to as "keys"). The guest is obliged to prevent the loss, destruction or damage of these keys, as well as to prevent access to the keys by third parties who are not a direct party to the relevant accommodation contract concluded between the guest and the accommodation provider. All penalties for loss, destruction, damage or disclosure of keys in accordance with the previous sentence are set out in the accommodation contract.

 

5.3 The guest is obliged to:

familiarise themselves with the accommodation rules and comply with them;

pay the price for accommodation according to the valid price list;

use the accommodation premises properly, maintain order and cleanliness in all accommodation premises; ensure cleanliness in the accommodation premises;

protect the equipment in the accommodation areas from damage;

immediately report any damage or harm caused by the guest or persons accommodated with them in the hotel/guesthouse premises; between 10 p.m. and 7 a.m., behave in such a way as not to disturb other persons with excessive noise;

when leaving the room, turn off the taps in the room, turn off the lights, switch off electrical appliances that are not in use during the guest's absence, and close the windows;

return the room key to reception at the end of your stay at the hotel

 

5.4 Without the consent of the accommodation provider, guests may not:

make substantial changes to the accommodation premises (moving furniture, relocating equipment, etc.);

remove any equipment and facilities from the accommodation premises;

use their own appliances in the accommodation premises, with the exception of small appliances used by the guest for personal hygiene and office work; leave the accommodation premises to another person;

receive visitors in the accommodation premises;

visitors must be duly recorded in the visitor's book;

guests may only receive visitors in the common areas of the hotel;

list the address of the house with accommodation facilities as their place of business;

place animals in the hotel premises. At the request of the accommodation facility staff, the owner of the animal is obliged to prove its good condition by presenting a valid vaccination certificate.

 

5.5 Furthermore, guests are not permitted to:

carry weapons, ammunition and explosives or otherwise store them in a condition that allows their immediate use;

possess, manufacture or store narcotic or psychotropic substances or poisons, unless they are medicines prescribed to the guest by a doctor; smoke; this does not apply to areas designated for smoking and clearly marked with the appropriate symbol;

use open flames

 

6. The accommodation provider's responsibility for the belongings of the accommodated person

 

6.1 The hotel is not responsible for items brought into the hotel by the guest or for damage to stored items if they were not stored in the designated place. The hotel is only responsible for jewellery, money and other valuables if they were stored in the hotel safe or taken into custody by the hotel, or if they were damaged by the actions of a hotel employee. 

 

6.2 At the guest's request, the accommodation provider will take money, jewellery or other valuables into safekeeping. The hotel has the right to refuse to take items into safekeeping if they are dangerous or disproportionate to the value and scope of the accommodation facility. The guest requests that the items be handed over to them in a closed or sealed box.

 

6.3 Claims for compensation for damage caused to the guest's belongings may only be reported within 15 days of the damage being discovered. Damage will not be compensated if the damage to the item was caused by the guest themselves or a person accompanying them. 

 

6.4 If the guest leaves their belongings in the room after the end of their stay and the accommodation has not been paid for, the accommodation provider will remove the guest's belongings from the room and store them in a safe place to prevent damage. After the debt for accommodation has been paid, the accommodation provider will return the stored belongings to the guest.

 

7. Safety, guest liability for damage caused

 

7.1 Guests are required to familiarise themselves with the safety rules and evacuation plan in case of fire. This plan is located in every hotel room and can be viewed by the relevant staff member at the reception desk.

 

7.2 The guest shall act in such a way as to avoid causing unreasonable harm to the freedom, life, health or property of others.

 

7.3 If the guest causes damage to the accommodation provider's property through their actions, the damage will be compensated from the deposit in accordance with Article 4, paragraph 4.5 of the accommodation rules. If the damage exceeds the deposit, the guest is obliged to pay the difference to the accommodation provider.

 

8. Departure from the hotel

 

8.1 The guest is obliged to vacate the room in which they are accommodated by 11 a.m.

 

8.2 The guest shall lock the room and hand over the keys to the hotel reception, unless otherwise agreed.

 

9. Information on the handling of personal data

 

9.1 Seven Days Boutique Hotel processes personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, the General Data Protection Regulation.

 

9.2 For the purpose of accommodation in the hotel and the use of other hotel services, the following personal data are processed: name and surname, address of place of residence or permanent residence, identity card or travel document number, e-mail, telephone number, date of stay, special requirements, date of birth, based on information provided by the guest directly to the hotel or to the accommodation booking agent.

 

9.3 The hotel will process personal data manually and automatically directly through its authorised employees and also through processors authorised by the hotel on the basis of personal data processing agreements.

 

9.4 A list of entities/categories of recipients to whom guests' personal data may be disclosed can be found at www.anyday.cz

 

9.5 Personal data (name, surname, e-mail, telephone number, length of stay, special requirements, birthday, preferences) will be processed by the Hotel for the following period: PMS - HORES hotel system - 5 years. Length of stay, purpose of stay, first name, surname, address of place of stay or permanent residence, identity card or travel document number for the period: PMS - record book, registration card - 6 years.

 

9.6 The guest has the right to access their personal data processed by the Hotel, to correct or delete it, or to restrict its processing, and the right to object to its processing.

 

9.7 The guest also has the right to obtain from the Hotel personal data concerning him/her and which the data subject has provided to the Hotel. Upon request by the guest, the boutique hotel shall provide the data subject with the personal data in a structured, commonly used and machine-readable format without undue delay, or shall provide it to another clearly designated controller at the guest's request. This right does not apply to personal data that is not processed automatically.

 

On behalf of Anyday Apartments

Daniel Gallas

Manager